Customer Care

Shipping, Delivery & Installation

Last updated: 26 October 2026

Dispatch

We dispatch your order within 24 hours of placing it.

Delivery time

After dispatch, delivery takes 1 to 4 business days.

Delivery charges

Delivery charges are calculated at checkout and shown before you pay.

Delivery partner and areas

We deliver islandwide through Koombiyo Delivery.

Collect from us

You can choose to collect your order from us instead of having it delivered. Choose the collection option at checkout.

Damaged or incorrect goods

If your order arrives damaged or is not what you ordered, contact us on WhatsApp at +94 70 675 7566. We will contact you, look into the issue and, if it is our fault, fix it. See our Returns, Refunds & Cancellation Policy.

Installation

Installation is not included in your online order.

  1. After placing your order, contact us at +94 70 675 7566 to arrange installation.
  2. We will give you an installation code, separate from your order, with the installation charge.
  3. If you go ahead, you pay the installation charge by bank transfer.
  4. You then speak with our technician and schedule a time.

Installation is carried out by MISHEE-approved technicians. MISHEE is not liable for any damage that results from installation, repair or modification by anyone else.